• Act as an Ambassador of Cordillera at all times. Enforce and abide by all rules, regulations and policies of Cordillera. Mitigate and defuse situations when possible.
• Control access to Cordillera through assigned gates; checking, logging and clearing authorized personnel and vehicles who present proper identification or passes. Provide exceptional customer service to guests and residents of Cordillera at all times.
• Address the public in a calm and professional manner; responding appropriately to guest requests and complaints in a courteous and prompt manner.
• Patrols assigned areas in a vehicle or on foot, providing assistance and direction to Cordillera residents, visitors and employees. Conduct building inspections. Respond to security-related incidents and manage alarms i.e. intrusion, burglar, fire etc., as dispatched and escalate to emergency personnel as needed.
• Respond to medical-related situations and incidents; administer first aid and CPR assistance (within certification and training limits) when appropriate and arrange for emergency medical attention as necessary.
• Perform traffic control and crowd control duties for special events or in case of traffic accidents.
• Submit written reports of all incidents and activities occurring on Cordillera property and in the immediate perimeter area (includes parking lots).
• Maintain confidentiality and integrity of information disclosed, accidentally discovered or communicated as an Officer - with or without specific instructions to do so - of residents, employees, guests and partners.
• Maintain strict confidentiality of information related to incidents or events involving the Cordillera to unauthorized personnel i.e. radio, television, newspapers and other press/media personnel.

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• High school diploma or equivalent.
• Must possess a valid driver's license with a good driving record.
• Customer service experience is required. Security experience or training is a plus.
• The position can require moderate to strenuous activity.
• Computer skills and comfort operating mobile platforms required.
• Must possess or be able to successfully complete basic first aid, CPR and AED training within six months of hire date and maintain these certifications set forth by the American Red Cross or equivalent association. Training is provided by the employer.

• Strong interpersonal/human relations skills required.
• Verbal and written communication skills required.
• Ability to respond in a calm manner to an emergency situation.
• Ability to demonstrate physical and psychological fitness.
• Must possess the ability to make mature and sound judgments, defuse and resolve conflicts.

• Shifts are 10-hours long - Department operates every day, all hours (24/7).
• Mandatory overtime is required from time-to-time.
• Shift work (days, evenings, weekend, including holidays) and outdoor work are required.

To apply or learn more, please contact Fernanda Bazani at fbazani@cordillerametro.org. Resumes are welcomed, but an application is required. The application is found with the Job Details. Please include your schedule availability and preferences in the email.