2020 CMD Annual Report
A Message from the General Manager

This year was punctuated by COVID-19.In such a challenging environment, we have anchored ourselves to our purpose and our values. Fundamentally, Cordillera Metro District exists to provide excellent customer service, infrastructure operations and maintenance. We connect with property owners daily and have become family over the years. As we do so, we make decisions based on our core values of putting people first, doing what is right and reaching higher. This year gave us ample opportunities to live all three.

Having been a metro district since 2003, we are no stranger to change. We have navigated natural disasters, depressions and conflicts. Our commitment to emergency preparedness has been at the forefront of our trainings, partnerships and procedures which ultimately enabled our team to continue superb services while responding to the pandemic and wildfires, while helping CPOA transition to GrandManors.

Now, we look toward the future with a resilient portfolio of experiences and services, strong relationships, a healthy balance sheet and steady reserves projected at $6.5 million for 2021.

Most importantly, we have a dedicated team of 49 employees propelling us forward. They have persevered even as their work routines and personal lives have been heavily disrupted by the COVID-19 pandemic.

Yet despite all of these challenges, what the past year has taught us is that we are capable of much more than we previously thought. We are grateful to our Board members, employees, property owners and community partners. Alongside all of them, we will continue to make Cordillera a district that leads in the areas that matter most. Please join me in taking great pride in the community that you call home – Cordillera!

Rachel Oys

General Manager

Cordillera Metro District

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